I was also told that the recording may have been interrupted by a call even though the phone and text log showed no incoming or outgoing calls or texts during any time of the scheduled recording time and finally when I questioned why I was able to download recordings set five minute after the recordings in question, despite all the other excuses I received, I was told that the company was in the process of moving data from one server to the next and if the status did not change in 24hrs than I would probably not be able to download the file and finally after more than 12hrs from the initial email I sent regarding this problem I received an email from customer support with yet again another excuse as to why the status of the recording had not changed which was; 鈥淧lease be informed that currently we have a long queue of media files on the server., |