“爱慕思”产品有可能感染“沙门杆菌”

天师猫神 · 发表于 2010-9-26 21:21:11

　　“爱慕思”产品有可能感染“沙门杆菌”
　　日前，**网收到相关消息称，宝洁公司旗下美产“爱慕思”产品有可能感染“沙门杆菌”(又名“沙门氏菌”，是指由各种类型沙门氏菌所引起的对人类、家畜以及野生禽兽不同形式的总称。)现正全面召回同时宝洁公司已做出美生产基地自愿性暂停生产的调整，恢复生产时间仍不明朗
　　据悉，国内正规途径销售的“爱慕斯优卡”产地均为阿根廷，不属于此次召回属地，国内消费者不必过多担心;
　　尊敬的顾客：
　　关于P&G Pet Care自愿召回带来的供应问题
　　以下内容是针对近日部分优卡产品自动召回事件的更新。
　　近日我们已确定部分在我们美国一专业生产机构生产的产品可能未达到我们严格的质量保障标准。因此，作为预防措施，P&G Pet Care决定终止在美国其他生产机构的生产，以充分了解本次事件，并加快改进设备和生产流程。这一举措意味着P&G Pet Care暂时将无法生产爱慕思和优卡全线产品。
　　重申，这是产品供应问题，而不是爱慕思和优卡产品安全或质量问题。
　　为将产品短缺对您的影响最小化，我们将采取以下举措：
　　1，推迟所以消费者促销(可能情况下)
　　2，推迟部分短期品牌活动
　　3，推迟原先规划的产品创新发布
　　4，制定明确原则，管理现有库存。
　　缺货期间，现有库存送货将需要更多时间，我们将非常感谢这期间您的合作。您下订单时，我们的客服团队会告知您大概的发货日期。P&G Pet Care也将通过邮件告知您发货时间(具体如下)：
　　目前我们不能提供具体的恢复供应时间。目前状况如下：
　　如无进一步通知，18种召回产品目前缺货。
　　2010年9月13日起无存货情况增加
　　2010年9月27日起的一周将出现严重无存货
　　为帮助您应对此形势，P&G Pet Care将通过邮件每日提**品存货状况。如您需要获得我们的邮件，请采取以下步骤：
　　从您想用的邮箱发邮件到：petcareupdate.im@pg.com
　　使用以下主题：加我到petcare更新
　　P&G Pet Care再次为此事对您带来的不便表示歉意，我们正在优先处理此事，以期尽快恢复供应这些产品。在此困难时期，我们希望能得到您的支持。
　　如果您还有问题，请联系P&G Pet Care代表或批发商。
　　Simon Fraser
　　P&G Pet Care 国家经理
　　致歉信原文：
　　Dear Customer,
　　Re: Supply issues as a result of P&G Pet Care voluntary recall
　　The following communication is a proactive update following the recent voluntary recall of some Eukanuba products.
　　Recently we established that some of our products manufactured in our specialised facility in the US may not have met our high quality assurance standards. Consequently as a precautionary measure P&G Pet Care decided to voluntarily suspend production in other US manufacturing facilities in order to fully understand the issues and accelerate upgrades to equipment and processes. This action means that P&G Pet Care’s capacity to produce a broad cross section of Iams and Eukanuba products will be temporarily limited.
　　To reiterate this is a product supply issue and does not relate to the safety or quality of Iams and Eukanuba products.
　　In order to minimise the impact of this product shortage to your business, we will be taking the following steps:
　　Postpone all consumer promotions (where possible)
　　Postpone selected short term brand initiatives
　　Postpone planned product innovation launches
　　Set clear principles to equitably manage available inventory
　　Your cooperation during these times of out of stocks would be greatly appreciated as there will be additional lead time to despatch available inventory. Our Customer Care team will be able to advise on expected delivery date when orders are placed. Greater visibility on delivery timing will also be provided by P&G Pet Care via email (see below).
　　We are currently unable to provide exact timing as to when we will back in normal supply. Status at this stage is as follows:
　　Continued unavailability of 18 recalled products until further notice
　　Start to experience additional out of stocks from 13th September 2010
　　There will be significant out of stock week commencing 27th September 2010
　　To help you plan and manage this situation, P&G Pet Care is committed to provide a daily communication on product availability by email. To receive this communication, please take the following steps:
　　Send an email from the address you wish to be added to: petcareupdate.im@pg.com
　　Use the following subject / title line: Add me to the petcare update
　　Again, P&G Pet Care apologises for any inconvenience this causes and are working as a priority to resupply these products as soon as possible. We look forward to your support during this difficult period.
　　If you have any further questions, please contact your P&G Pet Care Representative or wholesaler.
　　Regards,
　　Simon Fraser
　　ANZ P&G Pet Care Country Manager